Frequently Asked Questions about JPROŽ Fleet
Diagnostics
Important Information
JPROŽ Fleet Diagnostics is updated frequently with new information and
codes. Thousands of components exist with new ones being introduced year round.
If you dont see accurate or component-specific information for your vehicle,
rest assured that Noregon is working to update JPROŽ Fleet Diagnostics with the
very latest component information available.
Is JPROŽ Fleet Diagnostics capable
of parameter adjustments?
No, JPROŽ Fleet Diagnostics
is a diagnostic tool only.
Can JPROŽ Fleet Diagnostics perform vehicle tests such as cylinder cutouts?
Certain OEM applications have the ability to perform vehicle tests and
JPROŽ Fleet Diagnostics provides the ability to easily launch these
applications. Vehicle tests are OEM-specific functions. Due to security and safety
concerns, JPROŽ Fleet Diagnostics does not allow you to perform vehicle
tests. If you need to perform vehicle tests you will need to use the OEM
application.
Can JPROŽ Fleet Diagnostics adjust user-configurable parameters such as road
speeds or idle shutdown settings?
JPROŽ Fleet Diagnostics has the capability to read user-configurable
vehicle parameters but due to security and safety concerns, JPROŽ Fleet
Diagnostics does not allow you to alter these parameters. If you require
adjustments to vehicle parameters you will need to use the OEM
application.
What OEM applications come with JPROŽ Fleet Diagnostics?
JPROŽ Fleet Diagnostics comes bundled with Meritor WABCO TOOLBOX.
Does JPROŽ Fleet Diagnostics include any troubleshooting manuals?
JPROŽ Fleet Diagnostics will search your PC for all installed OEM
troubleshooting manuals and these will be available for viewing directly
within the application. JPROŽ Fleet Diagnostics does not come with any
troubleshooting manuals.
Can JPROŽ Fleet Diagnostics clear Fault Codes?
Yes, JPROŽ Fleet Diagnostics has the ability to clear both active and
inactive fault codes. JPROŽ Fleet Diagnostics can also clear a single
selected fault code.
Can JPROŽ Fleet Diagnostics perform ECU reprogramming?
Due to security and safety concerns, JPROŽ Fleet Diagnostics does not
allow you to reprogram ECUs. If you require ECU reprogramming you will
need to use the OEM application.
Do I need OEM software in order for JPROŽ Fleet Diagnostics to work?
No other applications are required to make JPROŽ Fleet Diagnostics
work. If other OEM applications are installed JPROŽ Fleet Diagnostics
will automatically locate these applications and make them available for
launching directly from the main screen.
If I have OEM software why do I need JPROŽ Fleet Diagnostics?
JPROŽ Fleet Diagnostics allows you to see the general health of the
vehicle, all components on the vehicle, any active or inactive faults and
the ability to clear them, and key data points all on one screen without
the need to open an OEM application. You can also launch any installed
troubleshooting manuals or installed OEM applications directly from within
JPROŽ Fleet Diagnostics.
What kind of computer do I need to run JPROŽ Fleet Diagnostics?
Noregon recommends using a Panasonic
Toughbook CF-52, Panasonic Toughbook CF-30 or Panasonic Toughbook CF-19 but JPROŽ Fleet Diagnostics will work on any current
PC running Microsoft Windows 2000, XP or Vista Business. Tehcnical
specifications can be found on the main product page.
Does JPROŽ Fleet Diagnostics work on a PC running Microsoft Windows Vista?
JPROŽ Fleet Diagnostics will work on any PC running Microsoft Windows
Vista Business. JPROŽ Fleet Diagnostics also runs on any current PC
running Microsoft Windows 2000 or XP. Tehcnical specifications can be
found on the main
product page.
What does it cost to update JPROŽ Fleet Diagnostics?
Updates to JPROŽ Fleet Diagnostics are provided free of charge for
1-year from the date of purchase. Following the first year you will need
to purchase the Annual Subscription (#40103) from our online store.
Do you offer free technical phone support?
Yes, if you require technical support please call (866) 553-8116 or (989) 839-4877.
Does JPROŽ Fleet Diagnostics support OBD II?
Yes, JPROŽ Fleet Diagnostics supports OBD II using the Noregon JPROŽ OBD II Adapter (#12114).
What is the default location for saved log files?
JPROŽ Fleet Diagnostics stores log files by default in the
C:\Program Files\Noregon\JPROŽ Fleet Diagnostics\logs\ folder.
Can I look at the data in the log files?
Data from log files cannot be viewed using a simple text editor since
the data is stored in HEX format. To view log file data you will need to
use the playback function from within JPROŽ Fleet Diagnostics. See your
included User's Guide for more information on using the playback function.