What is Pro-Link iQ and
why should I buy it?
The Pro-Link iQ is the new standard in
hand-held diagnostic scanning tools for commercial vehicles. NEXIQTM
product management personnel partnered with service technicians who use
diagnostic tools, listened to their suggestions and requests, and
designed the iQ as an easy-to-use, advanced, efficient and accurate
instrument. It has been designed to guide technicians through even the
most complicated vehicle tests using simple menus and message screens.
The product provides access to updated Commercial Vehicle diagnostic
applications for use in obtaining vehicle information and vehicle
Is Pro-Link iQ compatible
with all OEM systems
The iQ is compatible with truck OEM
engine and component system manufacturers with J1587- and
J1708-compliant systems. The iQ system also supplies basic coverage for
certain vehicles using a non-proprietary application called Heavy Duty
Standard (HDS). The iQ also provides information for the light duty
vehicles in a separate application termed OBD II for light- and
medium-duty trucks. For commercial vehicle specific information and
diagnostics the iQ provides access to proprietary information for
Caterpillar Bridge and ACERT engines, Detroit Diesel III/IV/V engines,
and International Mid-Range engines as separate applications available
for purchase. Applications with proprietary information will also be
released soon for Allison transmissions, and Meritor-WABCO braking
Do I need to purchase
software to make it work?
The Pro-Link iQ includes certain
OEM-compatible software applications (available at time of purchase of
the iQ) free for an initial trial period. This system trial is limited
to 5 uses. The Pro-Link iQ also comes standard at the time of purchase
with current model HDS diagnostic software. After the initial trial
period, specific OEM and component system software may be purchased
separately. As software is updated for new models, an access key
purchased from one of the NEXIQ product distributors provides an easily
updated application for the iQ via the Internet.
Is Pro-Link iQ replacing
The Pro Link GRAPHIQ continues to be an
important part of NEXIQ Technologies product strategy. GRAPHIQ users can
expect the same service and technical support they have enjoyed in the
past from NEXIQ. The Pro-Link GRAPHIQ still provides access to a number
of vehicles in use today. These applications will likely not be
available on the iQ as NEXIQ is focused on providing updated and new
applications for today and tomorrow's vehicles.
Is user training included
with the Pro-Link iQ package?
The iQ was designed by technicians for
technicians. Its use is intuitive. No significant training period is
required. A "DEMO" software for use in training is always
accessible on the iQ. Also available is a quick review at www.nexiq.com.
Technicians will be able to pick it up and begin using it immediately
through easy-to-read touch screens. However, as always, NEXIQ's
technical support is available at: - Email Support: firstname.lastname@example.org -
Phone Support: 1-800-639-6774 (Toll-Free in the U.S.) (248)-232-6610
(From Detroit or outside the U.S.)
Will Pro-Link iQ work
with a wireless connection?
At present the product will not
maintain a wireless connection to the vehicle. However, the product plan
is to enable wireless vehicle data extraction through the use of the
compact flash slot on the Pro-Link iQ.
Can I connect Pro-Link iQ
to my PC or Laptop?
Pro-Link iQ is a complete stand-alone
solution for commercial-vehicle diagnostic applications. However, you
may wish to use the PC companion software to download reports, obtain
updated software for the iQ from the NEXIQ website, or download a stored
file from the iQ. The companion software is standard with the sale of
the iQ. NOTE: Required USB cable is not provided.
What kind of data will
Pro-Link iQ graph?
The iQ will create visual graphs
representing virtually all data parameters in the applications supplied
on the product. The visual graphs are user selectable. However, printing
of a graph from the iQ is not available.
Can I print data from
Pro-Link iQ can be connected to an
external printer with one of the two supplied USB ports. The printer
must be a PCL3 compatible printer. Supported Printers: HP Photosmart
C6200, HP Photosmart C5280, HP Photosmart D7260, HP Photosmart D5360
How is Pro-Link iQ
The iQ is powered by either the vehicle
or internal battery for continuous use. NOTE: Upon purchase of your iQ
it is advisable that you connect to a vehicle using the supplied 6 or 9
pin deutsch adapters. PLEASE turn the unit on. The unit will charge
itself over a period of time and your facility will be able to begin
using the iQ after this short charging period. An AC adapter is optional
for the iQ, the part number for this accessory is 488099.
How will I receive
Software updates are downloaded via the
Internet. If this is a "purchased" update an access key
available for purchase from a NEXIQ distributor will enable this update.
If this is a software "concern" to a known issue, the
registration and serial number associated to the Pro-Link iQ will enable
the download from the iQ web-site.
How does the free OEM
software offer work?
NEXIQ Technologies is providing the OEM
software package, including applications for Caterpillar, Detroit
Diesel, and International engines. The FREE trial is activated upon
purchase of the Pro-Link iQ and will run free for up to five separate
uses of the application. Upon expiration of the free trials, the
software cannot be enabled without an access key available for purchase
from one of the NEXIQ distributors. Please NOTE: If you happen to
connect to a vehicle that has the specific system on the vehicle and do
not use the software for diagnosis. A free trial has still been
consumed. The Pro-Link iQ does determine and automatically connects to
each system on the vehicle.
How do I purchase
The Pro-Link iQ is available from any
NEXIQ Distributor. You can find a complete list by clicking the
Distributor link on the top right of this page.
What about technical
NEXIQ provides you with several support
options for all of its products, including the Pro-Link iQ. A good place
to start is the Pro-Link iQ FAQs and downloads section on our web site.
These links can be accessed at (http://prolinkiq.nexiq.com), which
provides answers to technical questions that are frequently asked and
allows you to download drivers, documentation, and other software. Also,
you may contact our technical-support team at: - Email Support: email@example.com
- Phone Support: 1-800-639-6774 (Toll-Free in the U.S.) (248)-293-8200
(From Detroit or outside the U.S.)
Is Pro-Link iQ
manufactured in the United States?
All NEXIQ branded hand products are
made in the USA.
How do I register my iQ
and activate my software?
Steps for registering and activating
your software can be found at the below link located in the Pro-Link iQ
How do I turn off my
In order to turn the Pro-Link iQ off
hold the power button down for approximately 6 seconds.
When I plug the iQ into
my computer it shows new hardware found. What steps are required to
install the iQ hardware?
First you will install the Companion
software on your computer. This software is located on the CD you
received with your iQ. After this is complete you will plug your iQ into
the computer using a USB cable. When this is done it will display
"found new hardware". Follow these Companion Setup steps here
to install the iQ hardware.
Does the Companion
Software work with Windows Vista?
The Companion Software is designed
around Windows XP. We have had some varying success with Windows Vista
although it is not supported. The software can be downloaded from here.
Can I use my Pro-Link
Plus or Pro-Link Graphiq applications on the Pro-Link iQ?
No, unfortunately the two technologies
are not interchangeable.
When would I need to use
the uninstall software function on the Pro-Link iQ?
The uninstall software function on the
iQ should only be used if a NEXIQ Technician advises this to be done. If
a program becomes corrupted it may be necessary to remove the program
and reinstall it. NOTE: removing and reinstalling the software will not
restore the 5 free uses if they've already been consumed.
I just received the
Allison and Wabco software programs, how do I get this software onto my
You can download the program two ways.
You can download it from this web-site under the Pro-Link iQ Downloads
or you can download it from the CD that came with your iQ software.
Directions for downloading using either method can be found here.