Return / Exchange
Policy (Effective
02-24-05)
Hardcover & Softcover Books: If you received the manuals you ordered
and it is not what you
expected, you have 30 days to return it to us, as long as the manual
is in new condition, as you received it. We will refund the cost of the
manual as soon as it is received. We cannot refund shipping.
Software (CD-ROMs, DVD-ROMs):
Sales are final. If the product is defective, we will
replace the product after the defective copy is returned. We will
also reimburse you for your
return shipping cost.
eAutoRepair
Online Subscription: Sales are final. Please note that due to
the nature of the intellectual property purchased in your subscription, we are
not able to grant a refund once the eAutoRepair product has been accessed and
used.
All Tools, Transmission Rebuild Kits, Torque Converters &
Other Parts: Sales are final.
A return/exchange will only be authorized if you received something different
than what you ordered.
Electronics & Scan Tools:
Sales are final. Return/Repair/Exchange will be based on the manufacturers
policy to include one of the following:
- Exchange for new unit
- Return for refund
- Repair of unit.
If a customer was given inaccurate product information by our
Customer Service Representatives or by an advertisement displayed on our
website, then we will consider a return on a case-by-case basis.
If you received the wrong product
(something different than you ordered) we will reimburse you for your
return shipping cost and send you out a corrected order.
Returns:
Refunds and exchanges can be made by preauthorization only up to 30 days after
the purchase. Contact us and obtain return authorization first, then send back
the merchandise. Include the packing slip in the return box.
To minimize cost to you, send the item back using "Media Mail" delivery at the U.S. Post
Office. To track delivery of your return, purchase the delivery
confirmation service. It is your responsibility to insure the
package against loss by the US post office or other carrier. We
will only refund the cost of products that actually are received, so insure
your return package!
Our return address is:
AutoRepairManuals.biz
Best Brands Software, LLC
7600 Commerce Court, Suite B
Midland, MI 48642-7944