Frequently
Asked Questions
eAutoRepair is easy to learn and use.
Most of the program screens have simple instructions and you can get detailed
help instructions by clicking the help link on any page.
Common Questions:
Not a subscriber yet?
Best Brands sells eAutoRepair subscription terms of one
month, one year & four years. Pro-Packs for shops are also available. To purchase your eAutoRepair subscription from us just
choose subscription term below and check-out. If you are not comfortable
with online ordering, just call us at 1-866-553-8116.
1983
- 2010 Online eAutoRepair: 1 Month Subscription (Single Vehicle Access)
1983
- 2010 Online eAutoRepair: 1 Year Subscription (Single Vehicle Access)
For more information and pricing, visit our Product
Information page.
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System Requirements
Operating System
- Microsoft Windows® 98 Second Edition
(SE)
- Windows Millennium Edition (ME)
- Windows NT® 4.0 with Service Pack 6a
(SP6) or higher
- Windows 2000
- Window XP (Home or Professional)
- Windows VISTA / Windows 7
- SCO-UNIX UNIXWARE 7.1.1
Web Browser
- Netscape 4.7.2 or higher
- Microsoft Internet Explorer 5.5 or
higher
Hardware
- Pentium processor or higher
- Memory 64 MB of RAM minimum
- 128 MB of RAM or higher preferred
- Display/Monitor 1024 x 768 resolution
recommended
- Inkjet or Laser Printer
- Internet access via 56K modem or
better (Cable, DSL, etc.)
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Do I need to have Javascript enabled
to use eAutoRepair?
Yes. By default,
Internet Explorer and Netscape are installed with Javascript enabled. If you, or
a system administrator turned off Javascript during installation, you will need
to turn it back on to use all of eAutoRepair's features.
To check/enable Javascript: Internet
Explorer v. 5.x, Netscape
4x - 7x.
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I purchased a pre-paid card and would
like to use it
Before you can use eAutoRepair, you need
to specify your vehicle and create an account/login for accessing the repair
information for your vehicle. Creating an account with a pre-paid Activation
Number is quick and easy. Just go to the eAutoRepair
Home page and click the Create Account link. Then select
your Vehicle from the Year, Make, and Model screens to create your account.
Choose Activation Number as your Payment Type, and enter it from your pre-paid
card on the Select Payment Type screen. Then follow the on-screen instructions
to complete your account creation process.
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How do I use Help?
Comprehensive online help is available
within the eAutoRepair program. Once you have logged in, just click the Help
link in the upper right-hand corner of the screen to display help information
for the screen you are working in.
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I forgot my Password. How do I get my
Password?
In case you forgot your eAutoRepair
password, you can request your password by clicking the Forgot
Your Password link (also available in the Login page). Clicking the
Forgot Your Password link opens a screen which initiates a
process during which you will enter your email address of your account and
confirm it by a second entry. Then send your email address to eAutoRepair. You
will receive your new login instructions by email, normally within 15 minutes.
Carefully follow the instructions provided in the email.
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How do I Create an Account?
You will receive these instructions via
e-mail with your Activation Number when you purchase a subscription:
To register your account:
- 1. Go to the website www.eautorepair.net
- 2. Click on "Subscribe Now"
- 3. Select the Year, Make & Model of your vehicle
- 4. Create a User ID and Password (at least 6 characters long)
- 5. Type in name, address & email address
- 6. Accept Terms & Conditions at the bottom of the screen
- 7. Click Submit, and then type in your Activation Code (given to you in your email)
- 8. You will then follow the instructions to view the repair information
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How do I get a receipt of my purchase?
You can print the receipt confirmation
when you have finished purchasing or extending a subscription. You will also
receive an email notification with details of your purchase.
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Can I extend my existing subscription
duration?
Yes. Once you have
logged in to your account, you can extend your existing subscription from the Account
Management screen. You can extend by paying with either an Activation
Number or with your Credit Card. For more information, login to your account,
and go to the online Help from the Account Management screen.
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Can I activate/extend my expired
subscription?
Yes. Even though your
subscription has expired, your eAutoRepair account is still active, and you can
still login to your account.
Once you have logged in to your account, you can activate/extend your expired
subscription from the Account Management screen. You can pay for your
subscription extension either by entering an Activation Number or your Credit
Card information. For more information on how to extend your subscription, login
to your account, and go to the online Help from the Account Management screen.
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Can I add a new vehicle to my
subscription?
Yes. Initially, you
create your account for a single vehicle. Once you have created your account,
you can easily add / purchase subscriptions for your additional vehicles to your
account from the Account Management screen. You can pay for your additional
vehicle subscriptions either by entering an Activation Number or your Credit
Card information. For more information on how to add new vehicles to your
account, login and go to the online Help from the Account
Management screen.
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Copyright (c) 2004 Mitchell Repair Information Company, LLC. All Rights
Reserved. By accessing and using Mitchell Repair's web sites, each user agrees
that they have read and agreed to be bound by the Legal
Notices governing Mitchell Repair Online.
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